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Troubleshooting

Unable to download packages​

Verify your entitlement token​

Refer to the Pre-Requisites section to verify your entitlement token is correct.

Check the Cloudsmith status page​

Visit the Cloudsmith status page under Package Downloads (CDN) to see if there are any known issues.

Rules Not Running or Issues Missed​

Check what rules work​

Refer to the How Rules Work in Different Testing Scenarios page.

Testing production versus pre-prod HTML​

The Testing SDK was designed to be used in development environments. If you want to use it to test production sites, you can download the HTML for the page you want to test then run the CLI against the local file, or you can test directly against the live site. If you are trying to test pages that require an authentication flow, we recommend using Cypress.